Castara

Privacy Policy

Last updated: 8/4/2025

1. Introduction

Castara.live ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-platform streaming service.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

  • Name and email address
  • Account credentials
  • Payment information (processed securely through third-party providers)
  • Streaming platform credentials (stored encrypted)
  • Communication preferences

Usage Information

We automatically collect certain information about your use of the Service:

  • Streaming duration and bandwidth usage
  • Platform connections and stream destinations
  • IP address and device information
  • Browser type and operating system
  • Service feature usage patterns

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send billing information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage trends
  • Detect and prevent fraudulent activities
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

  • With your consent or at your direction
  • With service providers who assist in our operations
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, sale, or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for analysis

Stream analytics are retained for 90 days. Account information is retained until you request deletion.

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with supervisory authorities

8. California Privacy Rights

California residents have additional rights under the CCPA, including:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Maintain your session and preferences
  • Analyze usage patterns and improve our Service
  • Remember your login information
  • Provide targeted content and features

You can control cookies through your browser settings, but disabling them may limit functionality.

10. Third-Party Services

Our Service integrates with third-party platforms (Twitch, YouTube, TikTok, etc.). Your use of these platforms is governed by their respective privacy policies. We are not responsible for their privacy practices.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such information, we will promptly delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes indicates acceptance.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

15. Legal Basis for Processing (GDPR)

We process your personal information based on:

  • Contract: To provide our services to you
  • Legitimate interests: To improve our services and ensure security
  • Consent: For marketing communications and cookies
  • Legal obligations: To comply with applicable laws